Terms & Conditions
Last Updated: July 2026
Welcome to SaolSkin.
Thank you for visiting our online store. We are committed to providing high-quality professional skincare products together with excellent customer service.
At SaolSkin, we believe that exceptional skincare begins with trust. We are committed to providing authentic professional skincare products, secure online shopping and outstanding customer service. These Terms & Conditions explain how we operate our online store and help ensure a safe and transparent shopping experience for every customer.
These Terms & Conditions govern your use of the Saol Skin website and the purchase of products from our online store. By accessing this website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use this website.
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1. About Us
SaolSkin is an Irish skincare business specialising in professional skincare products.
Business Name:
SaolSkin
Business Address:
L5 The Office Suite,
Holywell Commercial Centre,
Swords, Dublin K67 E7W6Email:
Telephone:
+353894796436
Republic of Ireland
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2. Our Products
We carefully select professional skincare products from trusted manufacturers.
Although every effort is made to ensure that product images, descriptions and specifications are accurate, slight differences in packaging, colour or appearance may occur due to manufacturer updates or screen settings.
Product availability is subject to stock.
We reserve the right to withdraw or discontinue products without prior notice.
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3. Pricing
All prices shown on our website are displayed in Euro (€).
Prices include VAT where applicable under Irish law.
We reserve the right to change prices at any time.
Price changes will never affect an order that has already been confirmed.
In the unlikely event that an incorrect price has been published due to a technical error, we reserve the right to cancel the order and issue a full refund.
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4. Placing an Order
By placing an order you confirm that:
you are at least 18 years of age or have permission from a parent or legal guardian;
all information provided is accurate and complete;
you are authorised to use the payment method selected.
Once your order has been placed, you will receive an automatic confirmation email.
This email confirms that we have received your order but does not constitute acceptance of your purchase.
Acceptance of your order takes place when your goods are dispatched.
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5. Payment
We accept secure online payments through Stripe.
SaolSkin never stores your payment card details.
All payment information is securely processed using industry-standard encryption by our payment provider.
Should payment authorisation fail, your order will not be processed.
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6. Order Processing
Orders are normally processed within 1–7 business days.
Orders are processed Monday to Friday, excluding Irish public holidays.
During busy periods, promotional events or circumstances beyond our control, processing times may occasionally be extended.
If a significant delay occurs, we will contact you using the email address provided during checkout.
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7. Delivery
We currently deliver within the Republic of Ireland only
Estimated delivery times are provided as guidance only and cannot be guaranteed.
Delivery delays caused by courier services, severe weather conditions, industrial action or other unforeseen circumstances are outside our reasonable control.
Ownership of products transfers to the customer once the order has been successfully delivered.
Customers are responsible for providing accurate delivery information.
SaolSkin cannot accept responsibility for delays or losses resulting from incorrect delivery details supplied during checkout.
8. Returns & Cancellations
If you purchase products online, you may have the right to cancel your order within 14 days of receiving your goods, in accordance with applicable Irish and European consumer protection legislation.
To exercise your right to cancel, please contact us by email before returning any items.
Returned products must be:
Unopened
Unused
In their original sealed packaging
In a resalable condition
Customers are responsible for the cost of returning unwanted items unless the product is faulty or supplied in error.
Certain products are exempt from the right of cancellation for hygiene and health protection reasons. This includes sealed cosmetic products that have been opened after delivery.
Nothing in these Terms affects your statutory consumer rights under Irish law.
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9. Faulty, Damaged or Incorrect Products
We carefully inspect every order before dispatch.
If your order arrives damaged, defective or you receive an incorrect item, please contact us within 48 hours of delivery.
To help us resolve your claim as quickly as possible, please include:
Your order number
A description of the issue
Clear photographs of the product
Photographs of the external packaging (if applicable)
Where appropriate, we will arrange a replacement, exchange or refund in accordance with your statutory rights.
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10. Product Information
We make every effort to ensure that all product descriptions, ingredients and usage instructions are accurate at the time of publication.
However, manufacturers may occasionally update product formulations or packaging.
Customers should always read the product packaging before use and follow the manufacturer’s instructions.
If you have known allergies or sensitive skin, we strongly recommend reviewing the ingredient list carefully before purchasing.
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11. Product Safety
All products sold by SaolSkin are intended for external use only.
Before first use we recommend carrying out a patch test, particularly if you have sensitive or reactive skin.
Discontinue use immediately if irritation occurs and seek medical advice if necessary.
Our products are not intended to diagnose, treat, cure or prevent any medical condition.
If you are pregnant, breastfeeding, undergoing medical treatment or have a skin condition, please consult a qualified healthcare professional before using cosmetic products.
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12. Limitation of Liability
To the fullest extent permitted by law, SaolSkin shall not be liable for any indirect, incidental or consequential loss arising from the use of this website or any products purchased through it.
Nothing in these Terms excludes or limits liability where such limitation would be unlawful under the laws of the Republic of Ireland.
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13. Accuracy of Information
While we make every reasonable effort to keep our website accurate and up to date, occasional errors may occur.
This may include pricing, product availability, product descriptions or technical issues.
We reserve the right to correct any errors or omissions without prior notice.
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14. Website Availability
We aim to keep our website available at all times.
However, access may occasionally be interrupted due to maintenance, software updates or circumstances beyond our control.
We cannot guarantee uninterrupted access to the website at all times.
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15. Intellectual Property
All content published on this website, including text, photographs, graphics, logos, icons and branding, is the property of SaolSkin or is used with appropriate permission.
No material may be copied, reproduced, distributed or used for commercial purposes without prior written consent.
TERMS & CONDITIONS
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16. Privacy
Your privacy is important to us.
We collect and process personal information only where necessary to fulfil your order, provide customer support, improve our services and comply with our legal obligations.
For full details about how we collect, use and protect your personal data, please refer to our Privacy Policy.
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17. Cookies
Our website uses cookies to improve your browsing experience, analyse website traffic and support essential website functionality.
By continuing to use our website, you agree to the use of cookies in accordance with our Cookie Policy.
You can manage your cookie preferences through your browser settings or via our cookie consent banner.
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18. Third-Party Services
Our website may contain links to third-party websites or use third-party services, including payment processors and delivery providers.
SaolSkin is not responsible for the content, privacy practices or policies of these external services.
Customers are encouraged to review the privacy policies and terms of any third-party services they use.
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19. Force Majeure
SaolSkin shall not be held liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.
These circumstances may include, but are not limited to:
Severe weather conditions
Natural disasters
Industrial disputes
Public health emergencies
Government restrictions
Transport disruptions
Technical failures
Cybersecurity incidents
In such cases, we will make every reasonable effort to minimise delays and keep customers informed.
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20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Ireland.
Any disputes arising from these Terms or the use of this website shall be subject to the exclusive jurisdiction of the Irish courts.
Nothing in these Terms limits any statutory consumer rights available under Irish law.
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21. Changes to These Terms
SaoSkin reserves the right to amend or update these Terms & Conditions at any time.
Any changes will become effective immediately upon publication on this website.
Customers are encouraged to review these Terms periodically.
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22. Contact Us
If you have any questions regarding these Terms & Conditions, your order or any of our products, please contact us.
SaolSkin
Business Address
L5 The Office Suite,
Holywell Commercial Centre,
Swords, Dublin K67 E7W6Email:
Telephone:
+353894796436
Republic of Ireland
Thank You
Thank you for choosing SaolSkin.
We truly appreciate your trust in our business and are committed to providing genuine professional skincare products together with exceptional customer service.