FREQUENTLY ASKED QUESTIONS (FAQ)

Frequently Asked Questions

How long does delivery take?

Orders are typically processed within 1–7 business days. Once dispatched, delivery times depend on the courier service. You will receive a confirmation email with tracking information (where available).

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Where do you deliver?

At this time, SaolSkin delivers within the Republic of Ireland only.

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Can I return a product?

Yes, you may return unopened, unused products in their original sealed packaging, in accordance with our Returns & Refund Policy.

For hygiene and health protection reasons, we cannot accept returns of opened or used skincare products unless they are faulty or supplied incorrectly.

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What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery and include:

• Your order number

• A brief description of the issue

• Clear photographs of the product and packaging

We will review your request and arrange an appropriate solution.

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Are your products authentic?

Yes.

All products sold by SaolSkin are 100% genuine and sourced from authorised suppliers.

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Which payment methods do you accept?

We accept secure online payments via Stripe, including major debit and credit cards supported by Stripe.

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Can I change or cancel my order?

If your order has not yet been dispatched, please contact us as soon as possible.

We will do our best to accommodate your request; however, once an order has been shipped, we may no longer be able to make changes or cancel it.

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How should I store my skincare products?

Store products in a cool, dry place away from direct sunlight and excessive heat.

Always follow the storage instructions provided on the product packaging.

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Are professional skincare products suitable for everyone?

Professional skincare products are formulated for different skin types and concerns.

If you have sensitive skin, allergies, are pregnant, breastfeeding, or undergoing medical treatment, we recommend consulting a healthcare professional before use.

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Should I perform a patch test?

Yes.

We recommend performing a patch test before using any new skincare product, particularly if you have sensitive or reactive skin.

Discontinue use immediately if irritation occurs.

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Do skincare products work the same for everyone?

No.

Skin is unique, and results vary depending on factors such as skin type, condition, lifestyle and homecare routine.

Individual results cannot be guaranteed.

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How can I contact SaolSkin?

If you have any questions, we are happy to help.

📧 Email: saolskin@gmail.com

📞 Telephone: +353894796436