RETURNS & REFUND POLICY
Last Updated: July 2026
Returns & Refund Policy
At SaolSkin, we want you to shop with confidence. If you are not completely satisfied with your purchase, please read our Returns & Refund Policy below.
This policy does not affect your statutory rights under Irish consumer law.
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Your Right to Cancel
If you purchase products online, you may have the right to cancel your order within 14 days of receiving your goods, in accordance with Irish and EU consumer protection legislation.
To exercise your right to cancel, please contact us by email before returning any items.
Returned products must reach us within a reasonable time after cancellation.
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Return Conditions
To be eligible for a return, products must be:
Unopened
Unused
In their original sealed packaging
In their original condition
Accompanied by proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
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Non-Returnable Items
For hygiene and health protection reasons, we cannot accept returns of:
Opened skincare products
Used skincare products
Products with broken or removed safety seals
Products that have been damaged after delivery due to misuse or improper storage
Gift cards (if applicable)
This is in accordance with Irish and European consumer protection legislation.
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Faulty, Damaged or Incorrect Products
If you receive:
A faulty product
A damaged product
The wrong product
please contact us within 48 hours of delivery.
To help us resolve your request quickly, please include:
Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging (where applicable)
Where appropriate, we will offer:
A replacement
An exchange
A full refund
depending on the circumstances and your statutory rights.
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Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your refund is approved, payment will be returned to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.
Product Performance
Please note that skincare products may produce different results depending on individual skin type, skin condition, lifestyle and homecare routine.
Results vary from person to person and individual satisfaction cannot be guaranteed.
A difference in expected results does not indicate that a product is faulty, defective or not fit for its intended purpose.
If you are unsure whether a product is suitable for your skin, we recommend seeking professional advice before purchase.
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Return Shipping Costs
Customers are responsible for the cost of returning unwanted items.
If the return is due to:
a faulty product,
a damaged product,
or an error made by Saol Skin,
we will cover the reasonable return shipping costs.
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How to Request a Return
Please contact us before sending any item back.
Email:
saolskin@gmail.com
Please include:
Your full name
Order number
Reason for the return
Photographs if the product is damaged or incorrect
We will provide you with return instructions.
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Late or Missing Refunds
If you have not received your refund after the expected processing time:
Check your bank account.
Contact your card provider or bank, as processing times may vary.
If you still require assistance, please contact us.
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Consumer Rights
Nothing in this policy limits or excludes your statutory rights under Irish consumer protection law.
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Contact :
Saol Skin
📧 Email:
saolskin@gmail.com
📞 Telephone:
+353894796436
📍 Address:
L5 The Office Suite,
Holywell Commercial Centre
Swords, Dublin K67 E7W6